Patient health and wellbeing is our priority. Sydney Heart Team recognises and upholds the Australian Charter of Healthcare Rights, therefore this is what you can expect when visiting our clinic:

You have a fundamental right to adequate and timely care. You can contribute to the right of access by trying to meet your appointments and telling the facility with sufficient notice when you cannot.

If you are unsure about what is happening to you or if you think something has been missed in your care, alert your clinician.

Your Heart Team will provide thorough information regarding your condition and treatment. You can contribute to communication by being as open and honest as you can be. It is important to tell your specialist of any changes in your circumstances.

If you have any suggestions about how our services could be improved, please let our staff know. You can provide verbal or written comments about your experiences.


You are encouraged to participate in decisions about your care. Ask questions if you are unsure about what is happening to you. Involve your family or carer if this makes you more comfortable and confident in your treatment.